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Contact us - Care Quality Commission
03000 616161. Our phone lines are open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays. If English is not your preferred language, you can ask us to arrange an interpreter when you call.
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Our ratings and scores - Care Quality Commission
We give percentage scores as well as ratings in our newer assessment reports. This is to help show whether a service is at the upper end of a rating or nearer the lower end. The scores for each rating are: 88 to 100% - Outstanding. 63 to 87% - Good. 39 to 62% - Requires improvement. 38% or lower - Inadequate.
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Our purpose and role - Care Quality Commission
Throughout our work we: Protect the rights of vulnerable people, including those restricted under the Mental Health Act. Listen to and act on your experiences. Involve the public and people who receive care. Work with other organisations and public groups.
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Complain about a service or provider - Care Quality Commission
If you have experienced or seen poor care, you have a right to complain to the organisation that provided or paid for the care. By law, all health and social care services must have a procedure for dealing efficiently with complaints. The way you make a complaint depends on the type of service.
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The fundamental standards - Care Quality Commission
The provider of your care must have plans that ensure they can meet these standards. They must have effective governance and systems to check on the quality and safety of care. These must help the service improve and reduce any risks to your health, safety and welfare.
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Find and compare services - Care Quality Commission
Search for care homes, home care agencies, hospitals, GPs, dentists and other health or social care services. Use our inspection reports and ratings to compare services and help you choose care.
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Guidance for providers - Care Quality Commission
Look up information for your sector, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections.
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Find a care home - Care Quality Commission
Check the quality of care. We inspect and rate residential care homes and nursing homes. You can use our inspection reports and ratings to help you understand the quality of care. Search for a care home.
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Care Quality Commission
Find all the information you need about our new approach to assessing providers of care services, local authorities and integrated care systems.
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About us - Care Quality Commission
CQC is the independent regulator of health and adult social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
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